Support desk

International Office support.

Send a request, keep the ticket code and follow every office update from one place.

User relationship desk

One page for request, receipt and follow-up.

The public flow mirrors the staff workflow: structured intake, ticket code, triage, waiting states, reply and a clean public timeline.

New request

Open a structured contact with the office.

Requests are saved for staff review. Include deadlines, partner institution and programme details when available. After submission, keep the ticket code and use the status panel below.

International help deskStructured request

Send one clear question. After submission you receive a ticket code for status checks.

Ticket desk

Follow the office handling of your request.

Use the code received after submission. The page shows the current state, next action and the official reply when it is available.

Secure lookupCode + identity

Enter either your email or the first and last name used in the original request.

Enterprise handling

Clear boundaries for every user relationship.

General questions use this support desk. Applications and calls remain in the application lane, so the office can keep ticket support and formal submissions cleanly separated.
Open calls